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Diversity, inclusion and belonging in the NHS

The NHS is being called upon to tackle diversity, inclusion and belonging in the NHS, following a number of surveys, which have highlighted discrimination. Kate Woodhead RGN DMS highlights some of the key issues and the elements required to drive a change in culture.

Many lessons were learned during the experience of COVID-19, by hospitals and also their staff. Following the pandemic, there was a clarion call for hospital Trusts to enable their staff to recover from their exhaustion and post-pandemic trauma by providing compassionate and supportive management. There are a great many challenges for leaders in the NHS at any time, but possibly the greatest number of serious challenges exist currently. The Messenger Review, which reported in 2022,1 recommended that there should be targeted interventions on collaborative leadership and organisational values in order to strengthen leadership and management across health and social care. 

It also identified that equality, diversity and inclusion needed action. How staff are treated within the organisations profoundly affects the care provision they deliver, and inclusion is the watchword for value, support, and respect for all staff. Inclusion should be viewed as the extent to which staff believe they are valued and how much they therefore belong to that group. Inclusive workplaces and teams feel a sense of belonging, which increases the motivation and effectiveness of the group

Managing staff with respect and compassion correlates with improved patient satisfaction; lower infection and mortality rates; Care Quality Commission ratings; financial performance; as well as lower turnover and absenteeism.2 The 2020 NHS Staff survey3 showed that 1 in 8 staff reported experiencing discrimination at work – this can be by patients or fellow staff or managers. They may be for the array of different protected characteristics outlined in the Equality Act 2010, as shown in Table 1.

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Upcoming Events

Advancing Ultrasound Probe Decontamination Study Day

Horizon Leeds, 2 Kendall Street #3rd Floor Leeds LS10 1JR
12th March 2024

Webinar: How to be Compliant and Sustainable In Healthcare

ONLINE
19th March 2024 & 21st March 2024 10 am CET time o

POCT Innovators: The Power to Disrupt Series

Cloth Hall Court, Leeds. UK
20 March, 2024

Central Sterilising Club - Annual Scientific Meeting 2024

Crowne Plaza at Gerrard’s Cross
15th April 2024 – 16th April 2024

DECON UK 2024

National Conference Centre, Birmingham
17th April 2024

Infection Prevention & Control

National Conference Centre, Birmingham
23rd - 24th April 2024

Access the latest issue of Clinical Services Journal on your mobile device together with an archive of back issues.

Download the FREE Clinical Services Journal app from your device's App store

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