She discusses how positive transformation can be embedded, as healthcare adjusts to a new ‘normal’, and argues that empowering staff and ensuring their recovery will be vital going forward.
The Tsunami in healthcare over the last year, caused by a novel virus, has had an enormous impact, as everyone working in it will know. The unprecedented volume of change which had to happen over a very short, acute and critical time, as the NHS began to deal with the pandemic, is now able to be reviewed, a year on. Many Trusts used the existing structures for quality improvement which they had in place and can now reflect on the service delivery changes which had to be made
Quality improvement or health and care improvement mean different things to different people. The Health Foundation who co-ordinate a group of ‘improvers’, describes a systematic approach which uses specific tools and techniques to improve quality, experience and outcomes. It is foc