The Health Facilities Management Association’s ninth annual conference, held recently at Brighton, had important pointers for clinical staff as well as non-clinical personnel. NICHOLAS MARSHALL reports.
This was suggested at the HEFMA conference, at which advances in patient choice were highlighted. Clearly, staff collectively in the healthcare setting must work cohesively to achieve highest clinical, service and environment standards enabling the best possible patient outcomes.
A current lack of NHS responsiveness to non-clinical patient requirements needed to be addressed, the conference heard. Individual care, rather than institutional care, had to be offered. Patients wanted, in addition to access to excellent clinical care, changes spanning their whole experience – from better meals at times that suited them to more privacy.
A satirical look at the healthcare scene was presented at the start of the conference by The Treason Show, and the portrayal of how empathy and communication were lacking in healthcare organisations grabbed attention and attracted a large measure of applause.
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