Tackling staff retention: the power of listening

A recent survey has revealed that half of frontline healthcare staff have changed or considered changing their job. By taking the time to listen and communicate, we can create a better and more supportive environment within healthcare, says Sean Nolan

The healthcare employee retention problem is growing – with the sector ranked among the highest in the UK for staff turnover rates. The coronavirus pandemic, now in its third calendar year, has undoubtedly put pressure on people working in health and social care with resources reallocated to ensure the availability of care for COVID-19 patients.

Yet, even before the pandemic, staffing was the biggest single challenge for this sector. That is because underlying issues go further back and run far deeper. If anything, the experience of working through the pandemic appears to have been the last straw for many.

There is a retention crisis, not a recruitment crisis. People are leaving because, for too long, the reality of the dayto-day lives of health and social care workers have been ignored.

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