According to new YouGov research, for Sodexo Healthcare, 93% of inpatients believe they are more likely to get better quicker and leave hospital sooner if they have had a positive hospital experience.
Non-clinical interventions were reported to be critical to an inpatient’s experience – accounting for two of the top five factors cited. Cleanliness and the helpfulness of the non-clinical staff ranked among the procedure itself and discharge information in the top factors impacting a patient’s hospital stay. Cleanliness (50%) was only second to the approachability of the clinical staff (71%) and was viewed as more important than the procedure itself among inpatients
The survey, which was completed by a representative sample of over 2,000 UK adults, highlights the vital role of non-clinical interventions and resolving patient issues quickly to improve the patient experience and deliver enhanced outcomes.
Simon Lilley, director of strategy and marketing, Sodexo Healthcare UK & Ireland, said: “As our research shows, putting things right during a patient’s stay not only reassures them that their experience matters it can also play a valuable role in how they view other aspects of their care pathway."
Patient experience is a critical issue for healthcare providers. While many track data on patient experience through retrospective patient surveys, very few can use the data to predict and implement the actions that will improve a patient’s experience in real-time.
To address these issues, Sodexo Healthcare has developed Experiencia, a bedside-based insights platform, to enable non-clinical and clinical teams to better understand the real-time concerns and expectations patients have while in hospital. Issues can be identified, tracked and fixed while the patient is still in hospital.
