Since moving to iM-Med there are no worries over equipment and performance in the endoscope reprocessing units at Imperial College Healthcare NHS Trust.
Imperial College Healthcare NHS Trust’s endoscope reprocessing units (ERUs) moved their maintenance, testing and validation contract to iM-Med to address issues experienced previously. Moya Alexander, the Trust’s decontamination lead, described the move as “a more collaborative and transparent relationship.”
The improvements have enabled the department to extend its service to cover evening and weekend working, meet cost improvement plans and give technicians and management full confidence through the knowledge that any issues will be fixed quickly.
“We’ve managed to get an improved service for a similar market price,” explained Moya. “We now have dedicated engineers. Because of the partnership, machine up time and reliability has improved to such an extent that we are now able to work evenings and weekends.
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