The Care Quality Commission (CQC) is asking for views on its plans for the next three years.
In a consultation paper on its strategy for 2013/2016, the national regulator for health and adult social care, sets out proposals for what it thinks it should focus on and what the public and others can expect from it. CQC’s new chief executive, David Behan said: ‘‘For CQC, being successful means that more health and care services meet quality and safety standards – and improve quickly if they don’t. I want people to know that together with Healthwatch as the consumer champion we will listen to them and use their experiences to help inform the judgments we make about services. “I want to ensure providers of services understand what good looks like and what is unacceptable so they can improve the services they provide. “CQC is now in its fourth year. As we enter the next stage of our development I am clear that our role is to check that health and care services meet national standards and in that way drive improvements in the quality and safety of services. “Perhaps the most significant of our proposed changes is that we’ll tailor the way we regulate different types of organisations based on what has the most impact on driving improvement. We will put people’s views at the centre of what we do. “We also recognise we need to work more effectively with others. We have a common goal with other organisations to improve the quality of health and care services. By sharing information and acting together we will be more effective in driving improvement.” The consultation paper also says that over the next three years CQC will improve the way it uses information to help it spot and address poor care faster. It will highlight what works well so the people who run health and care services can improve the quality of the care they provide. It will also make it easier for people to access and understand its information. At the same time, it will continue to carry out thousands of regular unannounced inspections and go in at any time where there are concerns about poor care.
